Mandatory Terms of Sale

1. Production & Delivery

• Lead Time: 15 working days average (not guaranteed). No refunds for production delays.
• Curbside Delivery: Delivery is curbside only. You are responsible for offloading loose, unpackaged glass.
• Manpower: Minimum 2 people per 85kg required for offloading.
• No Installation: Do not book installers until the glass is on-site. We offer no compensation for failed or delayed deliveries.

2. Inspection & Warranty

• Immediate Check: Inspect glass for scratches, chips, or defects at the point of delivery.
• Rejection: You must reject damaged glass immediately. Once signed for, any warranty claims require the glass to be returned to the factory at your expense.

3. Orders & Specifications

• Thickness: The customer is responsible for researching and selecting the correct glass thickness for their application.
• Changes: You have 48 hours to cancel or amend orders. Fees apply thereafter.
• Surcharges: Panels over 4m wide may incur extra costs. Shipping to Scotland or specific postcodes (AB, BT, IV, etc.) requires a custom quote.