International Shipping FAQ

International Shipping FAQ

1. Do you ship internationally? Yes, we proudly ship our railway sleeper pond kits and related products worldwide. Our goal is to make pond building accessible to everyone, regardless of location.

2. What are the shipping costs for international orders? Shipping costs vary based on the destination, size, and weight of your order. During checkout, you will see the shipping options and costs available for your location.

3. How long will it take for my order to arrive? International delivery times typically range from 4 to 10 days, depending on your location and the products ordered. Custom-fit liners may require additional time for manufacturing and delivery.

4. Can I track my international order? Yes, once your order is shipped, we will provide you with a tracking number so you can monitor its progress. You can track your shipment through our website or directly with the courier service.

5. What currencies do you accept for international orders? Our website operates in British Pounds (GBP), but we accept multiple currencies. Your bank or credit card company will handle the currency conversion at the current exchange rate.

6. Will I have to pay customs duties or taxes? Customs duties and taxes vary by country and are the responsibility of the buyer. We recommend checking with your local customs office to understand any potential charges before placing an order.

7. What should I do if my order is delayed or lost? If your order is delayed or lost, please contact our customer support team. We will work with the courier to resolve the issue and ensure your order reaches you as soon as possible.

8. Can I return an international order? Yes, we accept returns for international orders. Please review our return policy on the website for detailed instructions and conditions.

9. How do you handle large or heavy items for international shipping? For larger items like our pond kits, we take special care to ensure they are securely packaged and shipped. We work with trusted international couriers to handle these shipments efficiently.

10. Who can I contact for more information about international shipping? For any additional questions or concerns, please reach out to our customer support team via email or phone. We're here to help!